Returns & FAQ
Returns & Refund Policy
Last Updated: July 7, 2026
Returns & Refund Policy
At Torq Events, we take pride in creating premium merchandise and experiences for our automotive community. Due to the limited nature of our collections and products, all merchandise purchases are considered final sale.
No Returns, Exchanges, or Refunds
All sales are final.
Torq Events does not accept returns, exchanges, refunds, or order cancellations after an order has been placed.
Before completing your purchase, please carefully review:
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Product descriptions
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Size charts
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Product images
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Order details
Customers are responsible for confirming their selections, sizing, and shipping information before completing checkout.
Damaged or Incorrect Orders
If you receive an item that arrives damaged, defective, or incorrect due to an error made by Torq Events, please contact our support team within 7 days of delivery.
Please include:
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Your order number
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Photos of the item
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A description of the issue
Our team will review your request and determine the appropriate resolution.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
Torq Events is not responsible for orders delivered to an incorrect address due to customer error. Additional shipping fees may apply if a replacement shipment is requested.
Lost, Stolen, or Delayed Packages
Once an order has been shipped and transferred to the shipping carrier, Torq Events is not responsible for lost, stolen, damaged, or delayed packages.
Customers should contact the shipping carrier directly for assistance with delivery issues.
Contact Support
For questions regarding orders, merchandise, or customer support, please contact:
Frequently Asked Questions
What is Torq Events?
Torq Events is an automotive lifestyle and event company that brings together enthusiasts, brands, businesses, and car communities through curated events, experiences, and automotive culture.
Our mission is to create memorable automotive experiences where enthusiasts from all backgrounds can connect, showcase their vehicles, and celebrate the passion behind car culture.
Do I need to own a specific type of vehicle to attend?
No. Torq Events welcomes all automotive enthusiasts. Our events celebrate the entire automotive community and welcome vehicles from all makes, models, builds, and styles.
Are Torq Events events free?
Most events are free for attendees unless otherwise stated. Certain special events, experiences, registrations, or activities may require tickets or reservations.
How do I register for an event?
Event registration information is announced through our website and official social media channels. If registration is required, a registration link will be provided on the official event page.
Can I bring friends and family?
Yes. Friends, family members, and fellow enthusiasts are welcome unless a specific event states otherwise.
Can I display my vehicle at an event?
Vehicle participation depends on each event. Any requirements, registration information, showcase opportunities, or vehicle selection processes will be announced beforehand.
How can my business become a vendor or sponsor?
Businesses interested in partnering with Torq Events can apply through our website or contact our team directly.
We provide opportunities for brands to connect with automotive enthusiasts through events, sponsorships, partnerships, and community experiences.
How do donations help Torq Events?
Your donations help us continue creating larger and better automotive experiences, improve attendee experiences, expand our community, and support future initiatives.
Every contribution helps us continue building the Torq Events vision.
Do you sell merchandise?
Yes. Torq Events offers exclusive apparel and merchandise through our online store.
Many collections are limited releases and may not return once sold out.
Do you accept returns or exchanges?
No. All merchandise purchases are final sale.
We do not accept returns, exchanges, refunds, or cancellations. Please review all product information, sizing details, and order information before completing your purchase.
How long does shipping take?
Orders are typically processed within 3–7 business days.
Delivery times may vary depending on your location and shipping carrier.
How can I track my order?
Once your order ships, you will receive a confirmation email containing your tracking information.
Is Torq Events affiliated with any automotive manufacturer?
No. Torq Events is an independently owned and operated automotive events brand.
We are not affiliated with any automotive manufacturer, dealership, or third-party organization unless explicitly stated for a specific partnership or event.
How can I contact Torq Events?
For customer support, merchandise questions, event inquiries, sponsorship opportunities, partnerships, or general questions, please contact: